Hyatt Regency Cleveland at The Arcade

February 16, 2016



My significant other and I stayed in a king suite for one night. It was very clean, with beautiful decor. Although the are few stores left, it is still a beautiful place.

Ashley,the desk attendant, was magnificent. She quickly arranged a new room as we requested a late check-in and our room wasn't ready. We received complementary drinks as an accommodation. Unexpectedly, she also wrote a letter of apology as our champagne arrived to our room late. 

We would definitely return. We didn't see the ghosts that other reviews mentioned, lol.

Rating: 4.0/5

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